FAQs
Orders and Payments
We accept major credit/debit cards, digital wallets, and installment payment options. Please note that multiple payment methods cannot be applied to a single order. To protect your personal and payment information, we cannot provide certain services at this moment. However, our dedicated team would love to assist you in successfully placing your order online. You can reach out to us for further assistance.
Please contact us and we will do our best to assist. Please note that our ability to assist depends on your order’s status.
To Change Your Order: We can process changes only if your order has not yet been shipped.
To Cancel Your Order: We can cancel orders that have not yet been shipped. For orders already in transit, we cannot guarantee cancellation but will do our best to assist you. To help us investigate this immediately, please provide a screenshot of your order status and your order number. Our team will prioritize looking into this and provide you with a prompt update.
We do not charge sales tax at this time, but there may be changes in the future according to the actual situation.
No, we do not support cash on delivery. All orders must be paid for in advance through our secure online payment system.
Discounts, Points and Rewards
During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the “Apply” or “Submit” button. The discount will then be applied to your order total. Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code. Always review the promotion’s terms to understand if a code is needed or if the discount applies automatically.
No, each order is eligible for one primary discount. Our system is designed to automatically ensure you receive the single best available offer—if a higher discount applies, it will override any existing ones. Generally, only one discount code can be applied per order. If you enter multiple valid codes, our system will automatically apply the one that provides the highest discount to your benefit. Members can stack one Cash Voucher on top of the applied discount code.
To find out what we are currently doing with furniture promotions, we recommend that you check out the product listings on home office furniture where you plan to shop. All valid discount codes, coupon codes, and special offers will be displayed there.
If you’re unable to use or redeem your coupon or discount code, there are a few common reasons and steps you can take to resolve it: Check for Expiration—ensure that the code hasn’t expired. Review Terms & Conditions—some codes have restrictions, such as only applying to specific products or requiring a minimum order amount. Enter the Code Correctly—double-check that you’ve entered the code accurately. Check for Multiple Codes—you might not be able to combine multiple discount codes. Ensure Product Eligibility—the code may not apply to certain items in your cart. If you’ve checked all of the above and the issue persists, please contact us with a screenshot, and we’ll be happy to help.
Please contact us promptly with your Order Number and the Discount Code. We’ll review it for you. Or, you can use your discount code on a future order, provided it remains valid and has not expired. We generally cannot modify or replace a discount code after an order has been placed. We recommend carefully selecting the best available code before finalizing your purchase to ensure you get the maximum savings. However, we will assess specific situations and make necessary adjustments in exceptional cases, such as technical errors on our end. If you have a valid reason or extenuating circumstances, we will assess each request individually. Please note that we cannot guarantee approval for all requests, but feel free to contact our customer service team if you believe an exception should be made, and we will do our best to assist you.
Reward points are part of the loyalty program that allows customers to earn points on computerdesk-us.com for rewards or member benefits.
- Earn Points: Get reward points for every dollar spent on your order. You can earn points through various means including being a new user, receiving birthday rewards, referring others for referral rewards, and by interacting with us on social media. Besides, leaving reviews on products you’ve purchased also allows you to earn points.
- Redeem Points: Points can be redeemed for discounts. The discount codes you receive from redeeming points can be combined with others.
- Expiration: Points remain valid for a certain period from the date earned.
Yes, we do have VIP tiers, including multiple levels. You may reach higher tiers for more exclusive perks. Joining our Rewards Program is completely free. Visit computerdesk-us.com. Look for and click on the rewards section on the page. Click the “Join Now” button to register. If you already have an account, simply log in to automatically enroll.
You can cancel through the confirmation email you received after subscribing. Simply locate the “Unsubscribe” link at the bottom of that email and click it. Your cancellation will be processed immediately. If you cannot find the email or the link, please contact our customer service team, and we will be happy to assist you with the cancellation.
Shipping and Delivery
For shipments to various regions, we partner with major carriers, with delivery typically occurring within a standard timeframe. You will receive a tracking number via email once your order ships, allowing you to monitor its delivery status online.
We provide free standard shipping to most regions. However, as shipping costs vary, this does not apply to certain areas. The final fee depends on your specific delivery address. The most accurate shipping cost will be calculated and displayed at checkout.
If the item is in stock, it will be delivered within a standard timeframe. If the item is a pre-order, you can expect delivery within a longer timeframe. If there is a serious delay with your shipment, please contact us for further assistance.
We carefully plan your shipment based on the weight and size of each piece of furniture. For oversized or heavy home or office furniture, we often ship in separate boxes to ensure safe and efficient delivery. If your order includes multiple large pieces of furniture (such as desks, shelves, or bed frames), we may also split your shipment into multiple shipments. We use LTL for large order shipments. You need to provide us with your direct phone number upon order placement to facilitate the door-to-door delivery services.
For any shipping issues—including unexpected delays, tracking exceptions, or if the status shows “delivered” but you haven’t received your package—please contact us immediately. To help us investigate quickly, please have your Order Number and tracking information ready. Our team will work with the carrier to resolve the issue and provide you with a prompt update.
Please contact us immediately if you need to change your shipping address. We will try our best to assist, but please note that we cannot guarantee address changes for orders that have already shipped.
To ensure consistent and reliable delivery for all customers, we currently only offer one standard shipping method. We are unable to accommodate requests for expedited or postponed shipping at this time.
Unfortunately, we cannot ship to PO Boxes. Since many of our products, such as home and office furniture, are large and heavy, we require a physical street address for safe and timely delivery.
We do not support cross-border sales. For the best service, please purchase from our local stores on the e-commerce platforms in your region. For specific international shipping inquiries not covered by our local stores, please contact us with details of the product, quantity, and shipping location, and we’ll provide a quotation.
Returns and Refunds
You may return your order within a standard period after delivery for a refund of the product cost. The return process varies depending on the reason:
- Returns for Customer-Related Reasons (e.g., change of mind, ordered by mistake): The item must be returned in as-new condition in its original packaging. The customer is responsible for the return shipping cost.
- Returns for Seller-Related Reasons (e.g., product defect, damage, wrong item shipped): We will provide a prepaid return label and cover all associated shipping costs.
You may request a refund on price differences within a short period after your order is received. This only applies to purchases made directly from our website, computerdesk-us.com. Purchases made through other platforms are not entitled. Please contact us for assistance.
Once your return is processed, the refund will be issued to your original payment method within a standard timeframe. Please be aware that the timing of the refund’s arrival will depend on your payment provider’s policies.
We currently do not offer a pickup service for returns. If you arrange a return through a third-party courier, any associated charges will be your responsibility. The cost varies depending on the carrier and service you select, and we do not have specific pricing information. If you need any assistance with the return process, please feel free to contact us—we’re here to help.
We strongly encourage you to keep your packaging for a period in case you decide you want to return it. You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.
Product Issues and Support
We’re sorry to hear you’re having issues. To help us resolve it quickly, please contact us and provide the following:
- Your Order Number.
- A clear description of the problem.
- Photos of the issue (e.g., color difference, damage).
- For damaged items, please also include photos of the original packaging.
With this information, our team can prioritize your case and provide a swift solution.
Customization is available for orders of a certain quantity or more per product. For all custom project inquiries, please reach out to our wholesale team.
We stand behind the quality of our products. The warranty period begins from the date of delivery and varies by product category.
To receive your invoice, please send your request to us. To help us process it quickly, kindly include your order number and other relevant order information in the email.
Assembly and Installation
To ensure your furniture arrives safely and to keep our prices competitive, the majority of our products require some home assembly. We provide detailed instructions and video guides to make the process as smooth as possible. Should you have any questions during assembly, our customer service team is available to provide assistance.
We do not currently offer professional assembly services. For customers who require professional installation, arranging for a local handyman is the recommended solution. Please note that all scheduling and costs for third-party assembly services are the responsibility of the customer.
To support your self-assembly, we provide detailed instructions, video guides, and our customer service team is available to assist with any questions.
For the time being, we only have installation videos for certain products. You can find them on our YouTube channel. On the home page, navigate to the installation guide section. There is a list of installation videos available. Our dedicated team is currently working to expand this list for future improvements.
About Us
To bring you the best possible prices, we operate as an online-only brand and do not have physical showrooms. We’ve invested in high-resolution photos, detailed videos, and customer reviews on our product pages to help you evaluate the quality and design from the comfort of your home.
We look for the finest craftsmen for each of our products, and as a result, we work with manufacturers all over the world. We’re always open to exploring new partnerships! For all business collaboration inquiries (including media, influencers, and brands), please reach out to our dedicated partnership team.
Contact Us:
- General information: computerdesk-us.com
- Order consulting for other B2C platforms: contact us
- B2B business: contact our wholesale team
- Bulk purchase: contact our wholesale team
- Business cooperation: contact our business team
- Affiliate Program: contact our affiliate team
- Influencer Program: contact our media team
We strive to respond to all inquiries promptly. Feel free to contact us during our operating hours.